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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping costs are calculated based on the size and weight of your packages using the standard shipping fees of UPS or FedEx.

Which payment methods are accepted in the Online Shop?

We accept all major credit and debit cards, and PayPal.

How long will delivery take?

When you place an order through our website before 5:00 pm CST your items will normally take 2-5 days to deliver depending on the shipping method you select.

How secure is shopping in the Online Shop? Is my data protected?

Our online payment system uses SSL encryption technology to keep your information safe and secure. All transactions are processed through Paypal and we never store nor have visibility of any of your credit card details, so you can shop our site with complete confidence.

What exactly happens after ordering?

You will receive a confirmation email when your order is received by our system. If your order is placed before 5:00 pm CST Monday-Friday our staff will handpick your order for shipment. Once your order ships you will receive an email with a tracking number which will enable you to check the status of your order.

Do I receive an invoice for my order?

Once your order ships you will receive an email with an attached invoice containing all of your order details and tracking information.

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